Warranty
Warranty Terms and Conditions
XUM Laptops provides a 1-year warranty that covers the following:- Hardware defects: Any issues related to the laptop’s physical components.
- Technical issues: Problems arising from software, firmware, or other non-physical aspects.
Eligibility for Replacement
- Performance Expectations: If the laptop does not perform as expected within 1 year of receipt, it qualifies for replacement.
- Conditions Apply: Replacement is subject to the terms outlined below and requires that the issue is not due to exclusions listed here.
Exclusions
This warranty does not cover the following:- Wear and Tear: Gradual damage occurs over time due to regular use. This includes minor scratches, fading, and other effects from normal product usage.
- Unauthorised Modifications: Damage caused by unauthorised modifications, repairs, alterations or any changes made by third-party companies or persons.
- External Events: Damage caused by external events such as floods, fires, or other natural disasters.
- Return Shipping Damages: Any harm during return shipping due to inadequate packaging.
General Conditions
- The warranty applies only to the original purchaser and it is non-transferable.
- Proof of purchase is required for warranty claims.
- XUM Laptops reserves the right to repair or replace defective parts with new or refurbished components.
- If repair or replacement is not possible, an alternative solution or partial refund may be offered.
Limitations
This warranty does not cover any problems that arise from:- Software issues: Including data loss or failure to follow product instructions.
- Unauthorised modifications: Any changes made by third-party companies or persons.
Frequently Asked Questions (FAQ)
Q: What does the warranty cover?
A: The warranty covers hardware defects and technical issues on refurbished laptops.
Q: How long is the warranty period?
A: The warranty period is 1 year.
Q: How do I claim a warranty repair?
A: Contact XUM Laptops support to report the issue.
Q: Who pays for postage when sending items for warranty service?
A: XUM Laptops covers postage costs for warranty repairs.
Q: How should I package the laptop for return under warranty?
A: Use proper packaging to ensure safe transit. We do not cover damages during shipping due to insufficient packaging.
Q: How long will my warranty repair take?
A: Repair times vary, but XUM Laptops aims to complete all warranty repairs promptly.
Q: To which address should I return my laptop for warranty service?
A: Please reach out to XUM Laptops support, and they will provide you with the correct return address for warranty service.
Q: How will XUM Laptops contact me with any queries?
A: XUM Laptops will contact you via the email or phone number provided in your account details.